Delivery & Returns Information
****CHRISTMAS DELIVERY INFORMATION ****
The final postage date to ensure your orders arrive with you in time for Christmas is the Tuesday 20th December. Please note that, unfortunately, we will be unable to send out any orders over the Christmas period (23th Dec – 9th Jan). We will endeavour to get orders out as quickly as possible from the 9th of January. Sincere apologies for any inconvenience this may cause.
Bicycle, Accessories, Spares & Clothing Click-and-collect: FREE
You can order online and collect from our shop located in the heart of the historical town of Stratford-upon-Avon (click here for directions). We provide convenient parking directly outside the shop that will facilitate easy loading. Click-and-collect orders can be made at any time on the Traditional Cycle Shop website, Monday to Sunday. Subject to stock availability (see individual bike pages for lead times), we aim to ensure that click-and-collect orders are available for collection the next working day, 10am to 5.30pm Tuesday to Saturdays. We will email you when your order is ready and arrange a convenient day for collection.
Bicycles: We always recommend that you come to the shop to collect your Pashley or Moulton bicycle. You will experience a premium meticulous service, with an officially trained cycle mechanic on hand to ensure the bicycle is perfectly adjusted and set up for your height; to provide demonstrations as to how everything on your bike works; to answer any questions you may have; and to provide practical care advice for the new bicycle. When you collect your bicycle from the Traditional Cycle Shop, we will also include a free 6-week post-sale bike check-up.
You will need to quote your order reference number or show a copy of your confirmation email as proof of purchase, along with the payment card you used. For your protection against fraud, we won’t release the order without seeing your payment card. We are happy for someone else to collect your order, but to prevent fraud the person you nominate must present your order number and your photo ID (passport or photo driving licence). Your order will be available for collection at the shop for one month from your when you received your collection notification, after which it will be returned to stock and you will be refunded in full.
UK Home Delivery (Accessories, Spares & Clothing)
For the UK, Channel Islands & Isle of Man our standard delivery cost is £5.95. For all orders, we aim to deliver within 3-5 working days (from date of order confirmation), although we cannot guarantee this. We use carefully selected reputable couriers so that your goods will reach you quickly and safely. All items must be signed for; you may wish to nominate a secure address where someone will be available to sign. Deliveries are generally made within working hours (Monday-Friday, 8am-5pm). If no one is in or available to sign when your order arrives, your item(s) may be either left with a neighbour, redelivered, taken to local premises for you to collect, or another alternative, depending on which courier we use. If the delivery is unsuccessful a card will be left at the delivery address. Please follow the instructions on the card to retrieve your order with the courier as soon as possible, within the time stated on the card, otherwise the order will be returned. It is your responsibility to ensure you arrange this. Where an order includes more than one item, goods may be dispatched in more than one box and so may arrive separately. No additional delivery charges will be incurred as a result of this. For security reasons, we are unable to deliver to HM Prisons, PO Boxes or Military Bases.
Please note... We currently do not offer international or Bicycle home delivery services.
Returns & Refunds
If you are not fully satisfied with a purchase from The Traditional Cycle Shop website, and wish to return it, please read through the following information. Please note we do not provide exchanges. Simply request a refund for the original item(s) following the instructions below and then place a new order.
How to return an item
Returns are only accepted for items purchased directly from www.traditionalcycleshop.co.uk.
When returning an item to the Traditional Cycle Shop please complete the Returns Note supplied with your original purchase and include this with your parcel. Please also ensure you provide a telephone number to allow us to contact you if necessary. We ask that you return the item in unused condition, in its original packaging, and with all original tags intact. Unfortunately, we cannot be responsible for returned parcels that fail to arrive. We recommend that items are sent using a ‘signed-for’ postal service and insured to the correct value.
Please send returned items to: The Traditional Cycle Shop - Returns, Stratford Marina, Stratford-upon-Avon, Warwickshire, CV37 6YY.
We will be happy to refund the value of an item that is returned up to 28 days from the date you received your original purchase. However, the original postage and packing paid cannot be refunded. If you wish to return your full order within 7 working days of receiving it, we will refund the order as well as the original cost of postage and packing. In both instances, you will be responsible for the cost of returning your parcel to the Traditional Cycle Shop. We aim to process any refund due as soon as possible and, within 30 days of us receiving your returned purchase. Refunds will only be credited to the card used to make the original purchase payment.
Firstly, we are very sorry for any inconvenience caused if you have received an item that has a manufacturing fault. Items sold by the Traditional Cycle Shop are rigorously quality tested and it is important to us that all of our products meet these high standards. All faulty items will need to be returned to the Traditional Cycle Shop to be assessed. To arrange this, please call us on 01789 290 703 or email firstname.lastname@example.org
If a product is found to be faulty within 28 days you will be entitled to a full refund of the faulty product. Should a fault occur after the initial 28 days, we will attempt to repair and/or replace the item. If it cannot be repaired, then we will offer a refund.
Return postal charges: If we agree your item is faulty, we will refund the postage cost of returning the item to Pashley. Pashley will not refund return postage costs if an item is assessed as non-faulty.
Further help with returning an item
If you require any further assistance with returns and refunds, please call us on 01789 290 703 (Tues-Sat 10am-5.30pm) or email email@example.com.
Please note that the above does not affect your statutory rights.